Question 1

How do I post an item to sell?

Accepted Answer

To list an item, open your seller dashboard and choose "New listing" (or use the Sell link). Start by entering a title and a category — that creates a draft and opens the listing editor. In the editor you add everything needed to go live: at least one photo, a Type for your category, a condition grade (A, B, C, or D), a price above $0, and shipping (set a flat shipping amount, or mark the listing as free shipping or local pickup only). Add a description and any item details, then click Publish. One requirement before any listing can go live: you must have a Stripe account connected, which you set up once from your seller dashboard. Listing a lot of items at once? Use the bulk importer to upload many listings from a spreadsheet.

Question 2

When do I get paid?

Accepted Answer

Once you mark an order as shipped and upload a valid tracking number, your funds enter a release window. If the buyer confirms receipt, payment is released immediately. If the buyer doesn't take action, funds are automatically released after 5 business days. PSC never holds your money longer than necessary — the tracking upload is the trigger. Note: buyers can still open a dispute within 48 hours after funds release if they find damage they didn't catch on initial receipt, and a successful damage claim can reverse the transfer. The 48-hour window is short by design — most issues surface on unboxing.

Question 3

What fees come out of my payout?

Accepted Answer

Two fees are deducted from the sale price before you receive your payout: a 3.5% PSC platform fee and Stripe's standard payment processing fee of 2.9% + $0.30. Both come entirely from the seller's side — buyers pay the listed price with nothing added on top. Example: on a $200 sale, PSC takes $7.00 and Stripe takes $6.10, leaving you $186.90.

Question 4

Do I need to connect a bank account before I can sell?

Accepted Answer

Yes. Before you can publish a listing, you'll need to connect a Stripe account through your seller dashboard. Stripe handles all payouts securely — PSC never holds your banking details. The connection takes about 2 minutes and only needs to be done once.

Question 5

What happens if I can't ship right away?

Accepted Answer

Once an order is placed, you have 3 business days to mark it shipped. If you can't meet that window, reach out to the buyer through the order messaging system as soon as possible. Repeated failure to ship may affect your seller standing on PSC.

Question 6

Can I cancel an order after it's been placed?

Accepted Answer

Cancellations are handled case by case. If the item was damaged, lost, or misrepresented in the listing, contact PSC support and we'll work with both parties to resolve it. Sellers who cancel without cause may have their account flagged.

Question 7

What do the condition grades A–D mean?

Accepted Answer

A = Like new, minimal or no use. B = Good condition, light wear consistent with use. C = Visible wear, may have minor repairs or alterations. D = Heavy wear, functional but clearly used. You set the grade when creating your listing — be honest, it protects you from disputes.

Question 8

Do I need to provide a shipping label?

Accepted Answer

Shipping is handled by you as the seller. PSC does not generate labels or arrange pickup. You're responsible for packaging the item safely and uploading a valid tracking number once shipped. We recommend getting insurance on high-value shipments.

Question 9

How do I get a Verified Program badge?

Accepted Answer

Verified badges are available for recognized DCI, WGI, and BOA organizations. If you're selling on behalf of a program, reach out to PSC support with your program name and proof of affiliation. Verified sellers see higher buyer trust and better listing visibility.

Question 10

Is my payment protected?

Accepted Answer

Yes. PSC uses an escrow model powered by Stripe. When you purchase an item, your payment is held securely and not released to the seller until shipping is confirmed. If something goes wrong before the item ships, your money comes back to you.

Question 11

Are there any fees added to the price I see?

Accepted Answer

No. The price listed is the price you pay. All platform and processing fees come out of the seller's payout — buyers are never charged extra on top of the listed price.

Question 12

How do I confirm I received my order?

Accepted Answer

Once your item arrives, go to your buyer dashboard, find the order, and click "Confirm Receipt." This releases the funds to the seller. If you don't confirm, payment is automatically released to the seller after 5 business days — so check your orders when gear arrives.

Question 13

What if the item doesn't match the description?

Accepted Answer

If you receive something that was significantly misrepresented — wrong condition grade, missing pieces, or undisclosed damage — open a dispute from your buyer dashboard. You have two windows: (1) while the order is still in "Shipped" status (before you confirm receipt), or (2) within 48 hours after you confirm receipt and funds release. For damage, wrong-item-sent, or not-as-described disputes, you'll need to upload at least one clear photo as evidence — this protects honest sellers from baseless claims and gives PSC something concrete to review.

Question 14

I noticed damage after I confirmed receipt — can I still open a dispute?

Accepted Answer

Yes, within 48 hours of the funds-release timestamp on your order. Open a dispute from your buyer dashboard, pick the "Item damaged" reason, and upload photo evidence of the damage. Funds were released to the seller when you confirmed receipt, but PSC can still issue a refund through Stripe's reverse-transfer mechanism within the 48-hour window. After 48 hours, refunds aren't guaranteed — inspect carefully before confirming receipt when possible.

Question 15

Do I need to upload photos when opening a dispute?

Accepted Answer

Only for the three "tangible defect" reasons: item damaged in shipping, wrong item sent, and item not as described. For "item not received" disputes (no delivery despite shipped status), no photo is required — PSC will work with tracking records. Photos must be JPG, PNG, or WebP, up to 8 photos, 10MB each. They're only visible to you, the seller, and PSC admins.

Question 16

Can I make an offer below the asking price?

Accepted Answer

Yes, if the seller has offers enabled on their listing. Look for the "Make an Offer" button on the listing detail page. Sellers can accept, counter, or decline. Offers expire after 48 hours if no action is taken.

Question 17

Can my school district pay by purchase order (PO)?

Accepted Answer

Yes. PSC supports purchase orders for school districts. Contact us through the support page with your district's PO and we'll process the order manually. This is especially common for larger band program purchases.

Question 18

How do I report a suspicious listing or seller?

Accepted Answer

Use the "Report" link on any listing or seller profile page. Our team reviews all reports. Do not send payment outside of PSC — any seller asking you to pay via Venmo, Zelle, or cash should be reported immediately.

Question 19

Is PSC affiliated with DCI, WGI, or BOA?

Accepted Answer

No. PSC is an independent marketplace built specifically for the marching arts community. We're not officially affiliated with any sanctioning body, though we work to support and serve members across all circuits.

Question 20

Is my personal and payment information secure?

Accepted Answer

Yes. PSC never stores credit card or banking details — all payment data is handled by Stripe, which is PCI-DSS Level 1 certified (the highest level of payment security). Your personal information is never sold or shared with third parties.

Question 21

What are Verified Program badges?

Accepted Answer

Verified badges identify confirmed DCI, WGI, and BOA organizations selling on PSC. They signal that the seller is a recognized program, not an individual reseller. Verified programs tend to move larger inventory — full battery setups, guard packages, brass sections — and their listings are prioritized in search.

Question 22

Is there a mobile app?

Accepted Answer

A Performance Supply Co mobile app is coming soon. In the meantime, the full marketplace works right in your phone's browser at performancesupplyco.shop — you can browse, buy, sell, send and accept offers, message, and manage your orders from any mobile device today. We'll announce the app here and by email the moment it's ready.

Question 23

What if I want to sell something but don't see a category for it?

Accepted Answer

We're always expanding what PSC covers. If your gear doesn't fit one of the current categories, let us know through the Contact page (linked in the site footer) — tell us what you're trying to sell and we'll help you get it listed and look at adding the category. PSC is built for the marching arts, so if a drumline, color guard, or band uses it, there's almost certainly a home for it here.

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