How items get from sellers to buyers — and what happens if something goes wrong.
Sellers ship directly to buyers. PSC does not handle, store, or ship any inventory. When a sale closes, the seller is responsible for packing the item, paying for postage, and providing a tracking number within a reasonable window — usually three business days.
Shipping cost is shown at checkout, calculated from the seller's ship-from location and the buyer's destination. Buyers pay for shipping on top of the listing price.
Buyer payments are held in escrow by PSC until tracking is uploaded by the seller. Once tracking is in the system, the funds are released to the seller's account. This protects both sides — buyers don't pay for items that never ship, and sellers know their money is on the way as soon as the package is in transit.
Because PSC is a marketplace for used gear, all sales are final by default. Returns are not guaranteed — buyers should look at every photo carefully, ask questions, and read the condition notes before purchasing.
That said, if an item arrives substantially different from the listing — wrong item, undisclosed damage, fraudulent description — the buyer can open a dispute and PSC will mediate. See the Resolution section below.
If a package arrives damaged or never arrives at all, contact us right away. PSC will work with the seller and the carrier to figure out what happened. Sellers are encouraged to ship with insurance on items above $200 — though this is not currently required.
If a transaction goes sideways, the buyer can open a dispute through PSC support within 7 days of the order being marked shipped. We'll review the listing, the condition the item arrived in, the messages between buyer and seller, and any photo evidence, then make a fair call. Common outcomes:
Full details — eligibility, dispute reasons, response windows, refund processing — are in the Dispute Resolution Policy.