How items get from sellers to buyers, and what happens if something goes wrong. Last updated June 2026.
Sellers ship directly to buyers. PSC does not handle, store, or ship any inventory. When a sale closes, the seller is responsible for packing the item, paying for postage, and marking the order shipped with tracking within the shipping window PSC sets and displays at checkout (currently 4 days after the order is placed). If the seller doesn't ship in time, the order is automatically canceled and the buyer is never charged.
Shipping cost is set by the seller and shown at checkout; some sellers offer free shipping, and for bulky gear a seller may send you an exact quote before you buy. Buyers pay for shipping on top of the listing price.
Your card is authorized at checkout but not charged. The charge is captured, and the seller's proceeds are released, when the seller marks the order shipped and adds tracking. This protects both sides: buyers are never charged for items that never ship, and sellers are paid as soon as the package is in transit.
Because PSC is a marketplace for used gear, all sales are final by default. Returns are not guaranteed. Buyers should look at every photo carefully, ask questions, and read the condition notes before purchasing.
Some sellers choose to offer returns. When a listing shows a return window, you can request a no-fault return within it; approved returns are refunded once the seller confirms the item is back, and a restocking fee may apply (capped at 20%). Items marked final sale can't be returned.
That said, if an item arrives substantially different from the listing (wrong item, undisclosed damage, fraudulent description) the buyer can open a dispute and PSC will mediate. See the Resolution section below.
If a package arrives damaged or never arrives at all, contact us right away. PSC will work with the seller and the carrier to figure out what happened. Sellers are encouraged to ship with insurance on items above $200, though this is not currently required.
If a transaction goes sideways, the buyer can open a dispute through PSC support until 14 days after the order is marked shipped, or 7 days after the buyer confirms receipt, whichever comes first. We'll review the listing, the condition the item arrived in, the messages between buyer and seller, and any photo evidence, then make a fair call. Common outcomes:
Full details (eligibility, dispute reasons, response windows, refund processing) are in the Dispute Resolution Policy.